Frequently Asked Questions

What file formats do you accept?

Mailing List: ProMail, Etc. accepts the following formats:

• Comma-delimited ASCII Text
• Tab-delimited ASCII Text
• Microsoft Excel
• Microsoft Access

Media Formats we accept:

• CD (PC)
• USB Thumb drive
• Zip Files
• Use our secure, convenient File Upload page
• Email: jtavares@promailetc.com

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What sizes qualify for a mailing?

Post Cards: (for first class postcard rate)
Minimum 3.5" x 5" x .007" thick
Maximum 4.25" x 6" x .016" thick

Letters: (including oversized postcards )
Minimum 3.5" x 5" x .009" thick (we recommend 10pt cover stock due to variations in thickness)
Maximum 6.125" x 11.5" x .25" thick

Self Mailers
Minimum 3.5" x 5” up to 3oz thickness can vary
Maximum 6" x 10.5” up to 3oz thickness can vary

Flats: (any dimension that exceeds any one of the letter maximums could be a flat)
Minimum usually 6" x 6" x .009" thick
Maximum usually 12" x 15" x .75" thick

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What do I need to consider when designing my mailer?

Addressing Space: Your mailing piece should have a clear zone void of printing, varnish, laminate or aqueous coating for the printing of the address and barcode. Address printing zone should be at least 3.75" length x 1.5" height.

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How do I pay for the postage fees?

Postage: If utilizing our mailing permit, postage MUST be received 48 hours in advance of the mailing date. Estimated postage payments will suffice until the actual postage is determined. Any difference in postage will be applied to the service invoice. If using your permit, please be advised that the account MUST contain sufficient funds to cover the postage costs of the mailing.

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What are your payment terms?

Terms: Prepayment on ALL services is required on the first order. For all orders thereafter, "15-day terms" will be granted for services upon acceptance of a credit application.

Estimates: Our services and postage estimates are valid for 30 days, and are subject to changed based on review of "live data" and mailing components, once they have been received by ProMail, Etc.

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How long will my job take?

Lead Time: Please, allow 3-5 business days upon receipt of ALL materials for mailing to be processed. Large or more complicated assembly projects may require an extended lead-time.